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Orders, Shipping and Returns

SHIPPING:

All orders will be processed and shipped within 1-2 weeks. Your package will arrive in approximately 1-2 weeks after payment. Excluding custom made work, this will take 3-5 weeks.

In case an item is out of stock we will need to cancel the order and you will receive a full refund.

DOMESTIC SHIPPING:

Shippingcost is between 1,50 – 7,50 euro. This depends on the size of the package.

Free local pickup is available at the Maria-Lies office in Amsterdam-West, contact me for more information.

We will notify you when packages go out with the accompanying track & trace code (where applicable) to the email address provided.

Maria-Lies reserves the right to cancel any order due to issues involving merchandise availability.

We are not responsible for lost or stolen packages or packages delayed by the postal service.

 

INTERNATIONAL SHIPPING:

Is not possible at the moment, we are working on it.

 

 RETURNS

Maria-Lies accept returns for regular products. Returns are not possible for custom made work. Items must be in the same condition we sent them to you - tags still attached, items undamaged and unworn within 14 days of purchase. 

Item(s) may not be returned without prior notification - please email us at contact@maria-lies.com for a return form that must be included in package. 

Credit can not be issued for shipping costs. You are responsible for all shipping costs back to us. 

All returns must be notified by e-mail in advance within 14 days of delivery date and be returned to us within 14 days of the notification date.

Please let us know if you have an issue with your order, and we will do our very best to make it right.

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