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F.A.Q.

 

Answers:

  • What material are the eggs and other items made of?
    • Durable, medial grade silicone
  • How accurate are the colors?
    • Tricky question. They are mixed by hand, so each clutch is going to be slightly differend. If you order a full clutch, we guarantee the colors match. for single eggs or repeated orders however, we cannot guerantee that. That combined with camera and monitor calibration.
  • There is no shipping option for my country!
    • Send us a message and we will add your country to the list!
  • What about VAT? (sales tax)
    • We have to charge VAT to every customer within the European Union. People outside that can use the 'NoVAT' coupon to receive a 21% discount, equal to the VAT. We will manually adjust the VAT later but the total amount will stay the same.
    • If you have another coupon you want to use in combination with shipping outside of the EU, please send us an email and we will make a combined coupon for you.
  • Can i pickup my order?
    • in 2019, we will attend ConFuzzled in the UK at the end of May and EuroFurence in Germany at the end of August. You can use the coupon code 'pickup' and you will pay no shipping. Latest ordeing is 2 weeks before the start of the con.
  • How long does it take before i have my order?
    • We try to keep the production time under 2 weeks, but because of busy periods especially after conventions this can get up to 8 weeks in rare cases. Feel free to contact us for an update on your order. A few days before your order ships, you will get an email from DHLparcel that we made a shipping label. A day before it actually ships, you will get an email from us too. From then it should take 1 - 2 weeks for shipping within europe, and 2 - 3 weeks to most other places.

 

 

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